English ქართული Русский Binelio Help with the next step Each problem names the likely cause, the next action and who is responsible.
Why was my message not sent? Likely cause The channel may be paused, disconnected, awaiting approval or reporting an uncertain provider result. Next action Open Inbox and the channel status. Do not resend an uncertain message until delivery is reconciled. Responsible Agency for approval or reconnection; Binelio/provider for a confirmed service fault. Prepare a protected support request Where is my imported property? Likely cause The import may still be running, awaiting field review, contain a duplicate or have completed only some rows. Next action Open Properties and the import result. Review rejected rows; keep successfully imported rows instead of restarting the whole file. Responsible Agency for field mapping; Binelio for a failed background job. Prepare a protected support request How can a colleague take over? Likely cause The record may be assigned, reserved for manual contact or unavailable under the colleague’s permissions. Next action Open the record, review the current owner or reservation and use the explicit reassignment or takeover action with a reason. Responsible Agency administrator or the colleague who currently owns the work. Prepare a protected support request Protected support reference When signed in, copy the short record or job reference shown beside the problem. Send that reference—not customer messages, access links or API keys—to support.
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